In these cases, you can introduce additional documents that are mandatory for both customers and non-users. Examples of this type of document are end-user licensing agreements and acceptable usage guidelines. SaaS agreements should be used when the parties physically sign the document and the parties are able to negotiate the terms of the document. Can your SaaS agreement models be used in the U.S. or are they optimized for the U.K.? SaaS agreements are designed to be used in situations where parties sign documents. In many cases, however, a SaaS contract can be entered into by the parties who agree to a service order form, whether online or offline. In these cases, the “Terms and Conditions” versions of SaaS documents are more appropriate. Our standard agreements and conditions and Premium SaaS include SLAs for availability and support. We offer 2 fixed-price options – a model agreement with or without adaptation on our part.
You can also preview this agreement by contacting us. The details of the support services are specified in an agreement on the service level contract, which is provided as a schedule for the main contract. This includes helpdesk rules, bug fixes, upgrades, set-up obligations, backups and similar issues. This agreement regulates the provision of software and service (SaaS) to customers via the Internet. If you are a data processor, you and your processor are required under the RGPD to enter into a written agreement on how you handle personal data.